FlaLocal.com
Last Updated: August 21, 2025
1. Introduction
FlaLocal.com (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our business directory services.
By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
Account Information:
- Name and contact person details
- Email address and phone number
- Business name and address
- Payment information and billing details
- Username and password
Business Information:
- Business description and services offered
- Business category and industry classification
- Website URL and social media profiles
- Hours of operation and contact preferences
- Photos and promotional materials
Usage Information:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our site
- Referral sources and search terms
- Interaction data with listings and features
Automatically Collected Information
We automatically collect certain information through cookies and similar technologies:
- Website usage patterns and preferences
- Geographic location data (general)
- Technical information about your device and connection
- Analytics data about site performance and user behavior
3. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery:
- Create and manage your business directory listings
- Process subscription payments and billing
- Generate and deliver business reports (Online Visibility, Google Business Map, AI Chat Presence)
- Distribute press releases for annual subscribers
- Provide customer support and respond to inquiries
Business Operations:
- Improve our website functionality and user experience
- Develop new features and services
- Conduct analytics and research
- Ensure platform security and prevent fraud
- Comply with legal obligations
Marketing and Communications:
- Send account-related notifications and updates
- Provide information about new features or services
- Send promotional materials (with your consent)
- Respond to your questions and feedback
4. How We Share Your Information
Public Directory Information
By design, business directory information is made publicly available, including:
- Business name, address, and contact information
- Business description and categories
- Website and social media links
- Customer reviews and ratings (if applicable)
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing and billing services
- Email delivery and communication services
- Website hosting and technical infrastructure
- Analytics and reporting services
- Customer support tools
Legal Requirements
We may disclose your information when required to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Investigate potential violations of our Terms of Service
- Respond to lawful requests from public authorities
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure payment processing through certified providers
- Employee training on data protection practices
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Improve our services and operations
Account Data: Retained while your account is active and for up to 3 years after account closure for legal and business purposes.
Payment Information: Retained as required for tax and accounting purposes, typically 7 years.
Usage Data: Typically retained for 2 years for analytics and improvement purposes.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability:
- Request access to your personal information
- Receive a copy of your data in a portable format
Correction and Updates:
- Correct inaccurate or incomplete information
- Update your business listing details
Deletion:
- Request deletion of your personal information (subject to legal requirements)
- Close your account and remove your listing
Opt-Out Rights:
- Unsubscribe from marketing communications
- Opt out of certain data collection practices
- Withdraw consent where applicable
To exercise these rights, please contact us using the information provided in Section 12.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect usage information. Types of cookies we use include:
Essential Cookies: Necessary for website functionality and security Analytics Cookies: Help us understand how visitors use our site Preference Cookies: Remember your settings and preferences Marketing Cookies: Used for targeted advertising and personalization
You can control cookie preferences through your browser settings, but disabling certain cookies may affect site functionality.
9. Third-Party Links and Services
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Google Services Integration: We may use Google services for mapping, analytics, and business information verification. Google’s privacy policy applies to their data collection and use practices.
10. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our systems.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
To exercise these rights, please contact us at [privacy email address].
12. International Data Transfers
If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our services, you consent to this transfer.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FlaLocal.com
Privacy Officer
https://flalocal.com/contact-us/
For data protection inquiries, please include “Privacy Request” in the subject line and provide sufficient detail for us to address your request promptly.
15. Florida Privacy Rights
As a Florida-based service, we comply with applicable Florida privacy laws. Florida residents have rights under state privacy regulations, and we are committed to protecting the personal information of all our users in accordance with state and federal privacy requirements.